Return Policies

If your order arrives broken or defective

On the rare occasion that one of our products arrives in a defective condition – we will offer you a replacement or a refund as soon as possible. Just contact us within 30 days of receipt and attach photos/videos of any damage.

Returns of unopened products

If you have changed your mind about your order within 30 days and the product is in unopened, new condition – we can offer you a return and refund  (minus a 25% restocking fee to cover our loss on shipping, packaging and credit card fees).

Returns of opened, used products

As we sell health and wellness products we cannot accept returns on used, working products due to hygiene reasons.
If any of our customers have issues after giving the product a try, our staff will always do their best to help resolve the problem for them. Contact them here.

Shipping Fees

Please note that in the event of the return of an unopened product, the customer is responsible for the cost of return shipping to us.
*The original shipping fee, if any, is not refunded.

To Initiate A Return of an Unused, Unopened Iteam:

1. Contact – Message us here with subject as “Return”, please include your order number & name within the message so our representatives can better locate your order to initiate the process.

*Any packages sent without contacting us first will not be refunded.

2. Repack – Make sure your item is in the same, like-new condition, packed in the original packaging with all included contents.

3. Ship – Once your return is approved approved, we will send you an email with our return shipping address.

Using a delivery company of your choice, send the item to this address.

4. Refund – Once we’ve received and examined your return items, we will send you a notice of refund and send your partial refund through your original payment method within 7-10 business days. 

Late or missing refunds (if applicable) 

If your return has been delivered and you still haven’t received a refund, please contact us here with your order number. A customer representative will reply to you within 24 hours to help resolve this issue.

Final sale items (if applicable) 

Items marked as part of a ‘clearance sale’ cannot be refunded. 

Exchanges

If you wish to exchange for another item or believe that you’ve received a defective/faulty product, please contact us here. A customer success representative will reply to you within 24 hours to help resolve this issue.

WHAT ARE MY REFUND OPTIONS?
The following refund options are supported:

Refund to the original payment method
Refund to the store credit (if applicable)

HOW SOON WILL I GET MY REFUND?
As soon as you returned the product and was inspected by our team, we will send an email about the approval or rejection of your refund request. Items must be in good working condition, and all the manuals and other accessories are included there in.

LATE OR MISSING REFUNDS
If you have not yet received a refund, please follow these steps to resolve the issue:

1. Double-check your bank account to ensure that the refund has not been credited yet.
2. Contact your credit card company as it may take some time for the refund to be officially posted.
3. Reach out to your bank as there is usually a processing period before the refund is posted.

WE RESERVE THE RIGHT TO ALTER THIS RETURN POLICY AT ANY TIME.

If you have completed these steps and still haven’t received your refund, please feel free to contact us.

Thank you for choosing Clevive™. We appreciate your business and look forward to helping you manage your pain and improve your quality of life.