Frequently Asked Questions

You can easily contact our support team using the Contact form on this page. 

We will aim to respond to your query within 48 hours.

We accept Paypal, Visa, Mastercard, American Express, Discover, JBC, Diners Club.

Our products reflect our belief that health should be simple, affordable, and available to everyone.

Our mission is to help people with unique health conditions to manage their pain at home without spending thousands on surgeries, pain pills, physical therapies, etc.

And we are not going to accomplish that by offering mediocre products.
We spend thousands of hours each year researching how to adapt pillow, massages and pain management products to help people with their health conditions.

It takes time to help reduce the inflammation below the surface of the skin or to work through the muscle cramps you have had for many weeks, months, or years.

Some users experience relief really quickly while others need more time. This is based on your body and the nature of your condition.

Some products (pillows, massagers) can feel a bit unusual at first – but once they become part of your daily health routine they can make aa big difference.

We have more than 2,000+ 5-star reviews from past and current users. 

in addition, according to Google Analytics, 57% of our customers come back to buy something else within 6 months.
We achieve this loyalty by selling the best designed products and trying to solve any customer issues ASAP.

In addition, we try to be as specific as possible in our marketing.
While other companies will try to sell you ‘miracle’ cures which will fix all your problems overnight, we aim to be more realistic.
We design our products based on listening to people with unique health problems and spending tens of thousands of dollars each year on testing to find what works for each condition.

Very few people with chronic pain conditions will ever be 100% cured but their pain can be managed and reduced with some small lifestyle adaptations (pillows, massagers, supplements etc.) and our goal is to help you achieve that.

Unfortunately we do not sell on Amazon as the health market on Amazon is dominated by Chinese companies who use fake reviews.

in addition, Amazon charges huge fees for sellers to advertise. So for us to sell on Amazon, we would have to increase our prices by 40-50%. We don’t think this is  fair to our customers.

The only place to buy Clevive products is on

Our main office is in Casper, Wyoming – but we use delivery fulfilment centres in the US, Europe and Asia – depending on the product and where the customer is located.

We regularly update our delivery time estimates on our shipping page.


In the rare event of a defective product, we offer a full refund.
If you have simply changed your mind on the order., we offer a partial refund minus a restocking fee.

For full details, check out our returns policy page.

Once an order is placed, please allow two to four business days for the order to be packed and shipped from our warehouse.

After this, please contact our customer support team using the form below if you would like to track the progress of your deliver.

Contact us below used the contact form

Please note: if you send more than one email, your email will be moved to the back of the support queue.

That means the more emails you send, the longer it takes to get a reply.

 Send a message to our Customer Support Team