Please read the FAQ before sending us a message.
[/ux_text] [section label=”Simple Center” bg_color=”rgb(245, 245, 245)” padding=”60px” height=”300px” border=”0px 0px 0px 0px” border_margin=”0px 0px 0px 0″] [title text=”Frequently Asked Questions”] [row] [col span=”1″ span__sm=”12″] [/col] [col span=”8″ span__sm=”12″] [accordion] [accordion-item title=”Do you ship to my country?”]Yes, we ship to every country.
Depending on the product, we send stuff from either the USA, UK or Asia
[/accordion-item] [accordion-item title=”How much does delivery cost?”]Our standard delivery costs are:
$1.99 to USA, Canada, EU & UK.
$3.99 to everywhere else.
Some products may have different costs, we will mention this on the product’ page.
[/accordion-item] [accordion-item title=”Where are you based?”]We are based in the beautiful city of Edinburgh in the UK.
But we have employees and distribution in the USA, Europa and Asia.
[/accordion-item] [accordion-item title=”Do you offer refunds?”]If your order arrives broken or defective
On the rare occasion that one of our products arrives in a defective condition – we will offer you a replacement or a refund.
Returns of opened, used products
Due to hygiene reasons amid the current pandemic, we cannot accept returns on used, working products.
Returns of unopened products
If you have changed your mind about your order and the product is in unopened, new condition – we can offer you a return and partial refund (we charge a 20% restocking fee to cover the shipping and packaging costs).